Loading... Please wait...
  • My Account 
  • Call Us 1-800-239-0748

Currency Displayed in

Checkout

Warranty Policy

Warranty Policy

Warranty Coverage on Bulbs
Bulbs are warranted for a period of one (1) year from the date of the purchase. Warranty does not cover breakage due to improper installation, shipping or handling.

Warranty Coverage on Ballast
Ballasts and igniters are covered by the warranty for a period of one(1) year from the purchase date.

Exclusions
Any defects resulting from water damage, fire, acts of nature, misuse, abuse, modification, improper installation, vehicle crash, or any type of impact. Any modification to the system or operating on a vehicle with a damaged headlight housing, will void the warranty. Xenon-Vision HID will not be responsible for damages to automobiles resulting from the use, misuse, or inability to use a Xenon-Vision HID product.

Replacement
If a product is suspected of being defective, please contact us as soon as possible to try to resolve any problems before they escalade. The returned product will be inspected by the Xenon-Vision HID. If the product is found to be defective and covered by this Warranty, it will be replaced by Xenon-Vision HID. Any charges accrued for shipping, removal, installation, or reinstallation will not be covered by the warranty.

Sales Receipt
In order for your warranty to be valid, you need to save your sales receipt stating the date of purchase.  If you don't have a copy of the printed sales receipt or copy of the email receipt, we will honor the warranty if we are able to located your order in our database.

All claims will be thoroughly considered and you will be contacted promptly with a resolution.

If you need to return an item for warranty replacement, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Click the *Return Reason: drop down menu and select Warranty Replacement. Provide technical details with the issues your having to help our staff troubleshoot the defective product.

We'll notify you via e-mail of your product once we've received and processed the warranty item.


   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check:

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.

img

newsletter